Last Updated: 12/8/2025

1. Overview

Welcome to Avora™. We provide Health Clarity Consulting, a supportive, structured service designed to help clients organize their health information, prepare for appointments, understand complex medical histories, and communicate more effectively with their healthcare providers.

Avora’s role is non-medical. We do not diagnose, treat, interpret labs or imaging, or replace a licensed healthcare provider. Our work focuses on clarity, organization, and communication support only.

By using our website, services, or communicating with us in any way, you agree to these Terms of Service.

2. Scope of Services

Avora™ offers clarity-focused, non-clinical support that may include:

Base Services

• Initial Intake Session
• Avora Clarity Packet™ creation
• Pattern & Timeline Review
• Visit Preparation Guide

Ongoing Support Options

• Monthly Navigator Plan
• On-Demand Clarity Reviews
• Messaging Support Packages
• Joint Provider Meetings
• Family-Only Consultations

These services help you gain understanding and confidence in your health journey — but they are not clinical, diagnostic, or medical in nature.

3. What Avora™ Does Not Provide

To ensure safety and clarity, it’s important to understand the boundaries of our work.

Avora™ does not:

• Provide medical advice
• Diagnose conditions
• Interpret labs or imaging in a clinical capacity
• Create or modify treatment plans
• Decide whether you need medical care
• Handle emergencies
• Replace your physician or specialist

All medical decisions must be made in partnership with licensed healthcare providers.

4. Messaging & Communication Policy

We understand that health journeys can feel overwhelming, and we strive to provide supportive communication. However, to protect both you and us, we maintain the following boundaries:

• Messaging is for administrative and clarity-related support only
• Messaging is not monitored continuously
• Messaging may not receive a same-day response
• Messaging must not be used for:
  • medical questions
  • urgent health concerns
  • decisions about whether to seek medical care
  • emergencies

If you are unsure whether you need medical attention, contact a licensed provider or emergency services immediately.

5. Document Handling & Privacy

Clients may choose to provide copies of their own medical documents, including:

• visit notes
• labs
• medication lists
• timelines
• imaging summaries
• personal health logs

How documents are handled:

• Documents may be uploaded by clients via email or placed into their Notion Client Portal
• Clients retain ownership of all documents
• Avora™ does not create or maintain medical records
• Avora™ organizes information solely for clarity and communication support
• Documents may be deleted upon request
• We are not a HIPAA-covered entity, as we do not provide medical care or bill insurance

We treat your information with respect, confidentiality, and care.

6. Payments, Cancellations & Refunds

All payments are due at the time of booking unless otherwise stated.

Cancellations

Please provide at least 24 hours notice if you need to reschedule.

Late cancellations or no-shows may be charged the full session fee.

Refunds

Because Avora™ provides time-based consulting services, refunds are not typically offered once services have begun. Exceptions may be considered in cases of error or extenuating circumstances.

7. Joint Sessions With Providers or Family Members

Clients may request that Avora™ attend sessions with providers or participate in family consultations.

During these sessions, Avora’s role remains the same:

• to support understanding
• to improve communication
• to clarify questions
• to help ensure your story is heard

We do not offer medical input or clinical guidance in these meetings.

8. Limitation of Liability

By using Avora™ services, you acknowledge and agree:

• All medical decisions must be made by licensed healthcare providers
• Avora™ is not responsible for clinical outcomes
• Avora™ is not responsible for missed diagnoses or treatment decisions
• Avora™ does not guarantee results from provider appointments
• Avora™ is not liable for delays in communication, technology issues, or incomplete information provided by the client

Your use of our services is voluntary and based on your own judgment.

9. Emergency Situations

Avora™ is not appropriate for emergencies, worsening symptoms, or urgent medical questions.

If you experience any of the following, seek immediate medical care:

• new or worsening symptoms
• signs of infection
• difficulty breathing
• chest pain
• confusion
• severe pain
• uncertainty about your safety or health

Call your physician or emergency services (911) immediately.

10. Changes to These Terms

We may update these Terms from time to time. The date above will indicate the most recent revision. Your continued use of Avora™ services means you accept the updates.

11. Contact Us

If you have questions about these Terms, please contact:

📧 care@avoragroup.net