Last Updated:12/8/2025

1. Introduction

Welcome to Avora™. Your trust matters deeply to us, and so does your privacy. This policy explains:

• what information we collect,
• how we use it,
• how we protect it,
• and the choices you have.

Our goal is simple:

to provide clarity and support while respecting your personal information at every step.

Avora™ provides non-medical Health Clarity Consulting. We help clients organize their health information, prepare for appointments, and understand complex stories — but we are not a healthcare provider and do not maintain official medical records.

2. Information We Collect

We collect information only when you voluntarily provide it.

2.1 Personal Information

This may include:

• name
• email address
• phone number
• city/state
• communication preferences

2.2 Health-Related Information (Provided Voluntarily)

You may choose to share:

• medical documents
• symptoms
• timelines
• medication lists
• provider notes
• lab summaries
• personal health histories
• questions for upcoming appointments

This information is used solely for clarity, organization, and communication support.

Avora™ does not diagnose, treat, or interpret health information in a clinical sense.

3. How Information Is Collected

Information may be collected through:

✔ Email (intake uploads)

Clients may send documents by email for organizational review.

✔ Notion Client Portals

Clients may access personalized Notion portals to upload or organize information.

✔ Forms or Scheduling Tools

If you fill out an intake form, submit a questionnaire, or book a session, we receive the information you provide.

✔ Direct Communication

Information shared during sessions, messaging, or consultations.

4. How We Use Your Information

We use your information to:

• create your Avora Clarity Packet™
• review timelines and patterns
• prepare visit guides
• offer clarity and organizational support
• communicate with you about your sessions
• manage your Notion portal access
• process scheduling and billing

We never sell your information.

Everything you share is used only to support your clarity and communication with your healthcare providers.

5. How We Store Information

Email

Documents sent by email may be stored in your client file for the duration of our consulting relationship.

Notion

If you have a Notion Client Portal:

• your documents may be uploaded or displayed in your portal
• you may request a deletion at any time
• only you and Avora™ have access

We Are Not a Medical Records System

We do not:

• create medical records
• maintain medical charts
• function as part of your healthcare provider’s system

Clients retain ownership of all documents they share.

6. How Long We Keep Information

We keep information only for as long as it is needed to support your consulting relationship.

You may request the deletion of your documents or client portal at any time by emailing us.

Deletion requests typically take up to 7 business days.

7. Sharing of Information

We do not sell, rent, or share your information with third parties, except:

With Your Consent

For example:

• if you ask us to join a visit with your provider
• if you request that we share a summary with a family member

For Technical Services

Some providers (like Notion, email hosting, or payment processors) may store data as part of their service.

These providers do not own or control your information.

If Required by Law

This is extremely rare, but includes valid court orders or legal processes.

8. No HIPAA Relationship

Avora™ is not a healthcare provider, does not bill insurance, and does not engage in covered healthcare transactions.

Therefore:

• Avora™ is not a HIPAA-covered entity
• Avora™ is not a business associate under HIPAA

However, we still treat your information with care, confidentiality, and respect.

9. Your Rights

You may:

• request a copy of the information we have
• request corrections
• request deletion
• withdraw consent for services
• request closure of your Notion portal

To exercise these rights, email us at:

📧 {{your email}}

10. Cookies & Website Analytics

At this time, Avora™ does not use:

• website cookies
• tracking pixels
• analytics tools (Google, Meta, etc.)

If this changes in the future, this policy will be updated before tracking begins.

11. Children’s Privacy

Avora™ services are intended for adults 18+.

We do not knowingly collect information from minors without explicit parental or guardian involvement.

12. Security

While no system is completely immune to risk, we take reasonable precautions to protect your information, including:

• secure email practices
• private Notion portals
• limited access only to those directly involved in providing your services

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The “Last Updated” date above reflects the most recent version.

14. Contact Us

If you have questions about this Privacy Policy, please contact:

📧 care@avoragroup.net